Refund and Return policy

At Round Jene Tech, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy below.

Returns

• You have 30 days from the date of receipt to return any item.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Certain items, such as software, perishable goods, or custom-made products, are non-returnable.

Return Process

1. Contact our customer service team at [email address] to initiate a return.
2. Once your return is approved, you will receive instructions for shipping the item back to us.
3. Please note that the customer is responsible for return shipping costs unless the product is damaged or incorrect.

Refunds

• Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Late or Missing Refunds

• If you haven’t received a refund yet, please check with your bank or credit card company, as it may take some time before your refund is officially posted.
• If you’ve done this and still have not received your refund, please contact us at [email protected].
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Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 30 days.

Non-Returnable Items

• Gift cards, downloadable software products, and customized items are not eligible for return or refund.

Contact Us
If you have any questions about returns or refunds, please reach out to our support team at [email protected].